1) Are product photos 100% same as the actual product?
We capture the photos from the actual product with the camera. All product(s) are same as the photo. Product colour might be varying with real product little bit due to colour setting of the monitor.
2) Is this stock available?
Yes, all the goods we display are ready stocks. However, the goods are on a first come first serve basis and once the products are sold it will take the time to re-stock. We suggest you confirm your order as soon as you see something you like because chances are it will be snapped up before long.
3) Are prices displayed included postal fee?
Prices displayed are excluding postal fee, buyers need to pay the postal fee separately. We will deliver to you by EMS, DHL, DPEX, SCORE or ARAMEX. Please check your country shipping company here.
4) How much for postal fees?
FREE shipping for any purchase more than RM500 for Malaysia
FREE shipping for any purchase more than USD200 for Worldwide
Please click here to see your estimated postage for your country
Additional fee: Buyers may have defrayed import duties and taxes if applicable (depend on your country). Kindly contact your local customs office for more information on import duties and taxes.
5) If I don’t have a credit card or pay pal account, how to make payment?
You can email your order to email@example.com with your name, contact no, address, the quantity of product, product code, color and size. After that you can use online bank transfer, ATM transfer or bank in cash to the following detail:
May Bank Account No: 156048119379
Name: Lou Woon Yee
RHB Account No: 10809800118977
Name: Lou Woon Yee
After payment inform us via email with an order number, Bank Account Name, Payment time and Payment account.
6) How many days for shipping to my house?
Your orders will be processed on a daily basis, on business days, which mean Monday to Friday. We will ship to you as soon as possible. Deliver to west Malaysia approximately 1-5 working days, east Malaysia approximately 7 working days. In case, you order during the weekend or public holiday. Under special circumstances, it may take longer for the shipment to reach its destination. For oversea buyer approximately will take 5-10 working days or longer time frame depends on the different country.
7) In case I bought out of stock products?
You can choose an alternative product(s) that available at our website with the same value or request for cash refundable. We understand this may be of an inconvenience to you and we do apologize beforehand should this situation arise. If you have any queries, please email us at firstname.lastname@example.org .
8) What is the exchange policy?
All products purchased from shoppingononline.com come with a 7 days exchange policy. You may exchange the product for any reasons, in the given time frame.
The following conditions apply:-
1. All goods returned must remain in their original condition with shoppingononline.com product tag attached.
2. Items returned Stained, Washed, or Used will NOT be eligible for return.
3. Shipment fee is not refunded able, we will deduct the shipping charges from your refund. We will inspect the product before any exchange can be made. Shipping cost is not included.
Please contact our customer service thru Skye or Email before doing any exchange, providing us your order no, a reason for exchange, the image of the defective item, we will seek the best solution to help you solve your problem.
Attn: Any exchange done without contacting our customer service is under buyer’s own responsibility.
We reserve the right to refuse exchange/refund of any item if the above requirements are not fulfilled.
9) What is the return policy?
Products need to be returned to us in its original state and in the condition they were sent in, within 7 days if your return is accepted.
Check parcel before sign receiving, do not receive if parcel’s packing is broken and quantity of order item is incorrect. Shoppingononline.com does not responsible if broken parcel’s packing and incorrect quantity of order item are found after sign receiving with the courier.
Conditions that are not under Return Policy:
10) What if I have difficulties in doing purchase in this website?
You can email your order to email@example.com with your name, contact no, address, the quantity of product, product code, product color, and size. You can pay by any bank transfer such as maybank2u, pbebank.com, cimbclick or other bank internet transfer. After payment inform us via email with an order number, Bank Account Name, Payment time and Payment account. You also can skype with vivianlwy96. If not familiar with this please contact Vivian 012-3716379.
11) What should I do in order to have my order proceed as fast as possible?
You can make payment immediately once you have submitted your order and notify us. We will proceed your order as soon as possible.
12) I still have questions, how?
If u still has questions, please do not hesitate to Contact Us thru skype/Email anytime! Click here
Thanks for your visit and support!
I hereby appreciate a lot for your cooperation, we wish every one of you have a wonderful deal with shoppingononline.com ^-^